Privacy Policy

📋Information We Collect

When you use our website or book a service, we collect the following information:

• Contact details — your name, email address, and phone number
• Property information — your service address, property type, roof details, panel count, and roof height
• Booking details — your preferred date, time window, service type, water supply availability, and any special instructions
• Payment information — billing details processed securely through our payment provider. We do not store raw card data on our servers
• Reviews & feedback — if you submit a review through your job results page, we store your name, star rating, and written feedback
• Device-local data — if you opt in, your booking details (name, address, roof info) are saved to your browser's local storage to pre-fill future bookings. This data stays on your device and is not transmitted to our servers unless you complete a new booking. You can delete saved addresses at any time from the booking page
• Usage data — pages visited, browser type, and general location data collected automatically through standard web analytics

We only collect information that is necessary to provide you with our services.

🔧How We Use Your Information

Your information is used strictly to deliver and improve our services:

• To schedule, confirm, and manage your service appointments
• To send booking confirmations, appointment reminders, and service updates to your email
• To calculate accurate pricing based on your property, location, roof height, slope, and travel distance — some of which may include supplementary charges that are factored into your total at checkout
• To contact you if we need to reschedule or clarify details about your booking
• To process payments for services rendered
• To store and display customer reviews submitted through your job results page
• To improve our booking system and customer experience over time

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

🤝Third-Party Service Providers

To operate our business and fulfill your service, we work with trusted third-party providers. Your information may be shared with them only to the extent necessary to complete your booking or deliver your service:

• Supabase — secure cloud database where your booking records are stored
• Resend — email delivery service used to send your confirmation and reminder emails
• Mapbox — mapping service used to verify your address and calculate travel distance
• Clerk — authentication platform used to secure our internal admin systems

Third-party contractors: In some cases, to better meet customer needs or service demand in certain areas, SolarX may fulfill your service through a vetted third-party contractor or partner technician. In such cases, your name, address, and service details will be shared with that contractor solely for the purpose of completing your scheduled job. All contractors are held to the same service and safety standards as our own team. You will always be notified if your job is being fulfilled by a partner.

🗄️Data Retention & Storage

Your booking and personal information is stored exclusively in our secure, access-controlled database. We do not maintain physical paper records or unencrypted local copies of your data.

We retain your booking records for as long as necessary to:

• Fulfill your service and any follow-up requests
• Maintain accurate business and financial records
• Comply with applicable legal and tax obligations

If you would like your data removed from our records, you may contact us at office@solarx.care and we will process your request within 30 days, except where retention is required by law.

🛡️Limitation of Liability

SolarX provides solar panel cleaning and related property services. By booking with us, you acknowledge and agree to the following:

• SolarX is not responsible for pre-existing damage to solar panels, roofing, gutters, mounts, or wiring that is discovered during or after a service visit
• Customers are responsible for disclosing any known fragile, damaged, or warranty-sensitive components prior to service. Failure to disclose known issues releases SolarX from liability for related damage
• Our liability for any single service is limited to the amount paid for that service. We are not liable for indirect, incidental, or consequential damages including lost energy production, system downtime, or third-party repair costs
• SolarX reserves the right to decline or reschedule service if site conditions are deemed unsafe, inaccessible, or outside our scope of work
• At this time, SolarX requires customers to have an on-site water supply available for service. If no water source is available at your property, we may be unable to complete the service and will contact you to reschedule or cancel
• Any disputes arising from a service must be reported in writing to office@solarx.care within 7 days of the service date. Claims submitted after this window may not be eligible for review
• SolarX carries full general liability insurance. Proof of insurance is available upon request

These terms exist to protect both parties and ensure disputes are handled promptly and fairly.

🍪Cookies & Tracking

Our website uses standard browser cookies and similar technologies to maintain your session, remember your preferences, and improve site performance. We may also use analytics tools to understand how visitors use our site — this data is aggregated and does not identify you personally.

In addition to cookies, we use your browser's local storage to optionally save your booking details (name, address, roof information) so they can be pre-filled on future visits. This is opt-in — you will be prompted before any information is saved locally. Data stored in local storage never leaves your device unless you complete a new booking. You can delete saved addresses at any time directly from the booking page.

By continuing to use our website, you consent to the use of cookies as described above. You may disable cookies or clear local storage in your browser settings, though some parts of the site may not function correctly as a result.

👤Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your data, subject to legal retention requirements
• Opt out of marketing communications at any time by replying to any email with "unsubscribe"

To exercise any of these rights, contact us at office@solarx.care.

📝Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically.

Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

✉️Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out:

• Email: office@solarx.care
• Business: SolarX — Solar Panel Cleaning, Southern California

We take privacy seriously and will respond to all inquiries within 3 business days.